Skilled Human Oversight

Investing in safety with trained moderators

The video game industry takes seriously its goal of fostering positive, safe interactions for players. After all, more than 55% of adult video game players regularly play with others online. Video Games Europe’s member companies have invested in a multidisciplinary approach to maintaining a safe and positive playing environment.

A multidisciplinary approach to online safety

Video Games Europe member companies deploy a combination of advanced moderation technologies with human moderators to moderate content and conduct in video game environments. The industry invests in trained individuals to review and analyse flagged content and conduct and to determine the appropriate next steps. Video game companies customise their approach to human moderation and advanced technologies depending on what is most appropriate for their games, services and player community.

Holding bad behaviour accountable

Following incidents of disruptive behavior or inappropriate conduct, a video game company determines the appropriate response and next steps. Responses to disruptive behavior may include:

  • Written warnings
  • Restrictions on the use of online communications or other features
  • Temporary suspension from a game or platform
  • A permanent ban from a game or platform
  • When appropriate, the video game industry will report the matter to law enforcement
Children playing a video game on a living room TV.

Many companies also train and collaborate with gamers themselves to help oversee individual game communities and promote a supportive culture.